Chris Tulino

Yea T-Mobile Sucks
I Had A Phone which I never Used Until night And Weekends because they're unlimited right
Turns out they scammed me and charged me triple my normal bill

PREPAID FOR T MOBILE SUX!! 25$ FOR WATTT 100 MINZ!!! FINISH IT WITHIN A MONTH!! NOW TAT SUX BIG TIME!

I am so annoyed with T-Mobile. They have continued to charge me for calls I did not make. They insist the system is flawless and therefore I must have made the calls. I am stuck with them for 3 more months. I would warn anyone and everyone who is considering T-Mobile, don't be fooled by thier advertised low-cost plans! You'll wind up paying triple in the end! They also have a lousy customer service department, ultimatley they send you to a fax machine... imagine that! I could go on and on!
Another disgruntled customer

The wherever whenever slogan is a crock. Only about 10% of the state of Colorado is covered, if you plan on spending anytime vacationing more than 50 miles from a major Interstate highway in Colorado borrow your friends Verizon phone because then you will have coverage. T-Mobile brags that they are all digital, BFD if you don't have any service when you need it. Also customer service is a usefull as "tits on a bull" all they care about is signing up new customers and forgetting their current ones. I can't wait for my contract to be up.

T-mobile network out!They say that I must wait untill it is fix before my phone will work! Don't know when it will be fixed, they really do not care. I can not wait until my plan expires!!

T-MOBILE SUX BIG TIME:
After getting scamed into the "Big T-Mobile" thing, now Im stuck with a contract I caint break.
I've got to be within 10 miles of a major citie or Highway to get even a fair reception on my cell phone.
My disabilities cause me to keep a cell phone on me at all times, I caint even switch systems in an emergency. This one almost cost me a trip to the hospital. Only due to the kindness of strangers I got out of that one.
And if you ask T-mobile for assistance, they reply only that they dont have service in that area (not what I was told when I got the service).
& be shure to pay your bill ontime.
F^(& T-MOBILE.

Man, T-Mobile sux... The coverage area they told me Im supposed to have, Is not there. I guess its my fault, cause I didnt do enough home work. Should have checked to see if anyone else had coverage problems with T-Mobile. Nothing like sitting in the hot Texas Sun, baking you brains out, because you caint call for help. Someone tell me where I can get good reliable service in East Texas. thanks ya'll...... Mike

andre80_75135@yahoo.com

You don't know the half of it.I used to work for them and as an eyewitness,I can tell you that they lie and cheat on your bills.I know as well that they will not even investigate questionable calls.All I was told was that "they're lying,don't make any adjustments".They even now forbid you to give out any credits under ANY circumstances and if you do you're fired.They also are a racist corporation.I'm a white male and my Senior Manager was a black woman.I've witnessed black employees get preferential treatment and she's fired 10 white males in the past 5 months (me included)My advise is stay far away from T-Mobile.

Will be suing them soon, anybody want to join in as class-action lawsuit, please reply with detaisl, mailing address, and any other information you wish to contact about, The Attorney I am using is here in Memphis,TN,and he will respond to each every mailed, hard copy letter you send out, P.O. Box 242102, Memphis, TN 38124-2102, Formal complaints to FTC, that's the Federal Trade Commission, & the Attorney General of the State of TN, has been contacted, we feel that soon enough, once they get their fines against them, they will be heard from with our Civil Suit in civil court, as well as Federal Court if we can get enough support, etc., & if it needs to go there. Good luck, and keep your letters ocming, if you know anybody else, then let them knwo about this, we need all the people we can with evidence, bills, bogus bills, bogus invocies, bogus statements, and their bogus customer service rep.'s; etc.,etc. to make them change and get their butts in trouble!!! This is no joke, so Thansk for any support or help in this? If you sned mail, pleasse send with a note on bottom of envelope Attn.: T-Mobile Class-Action Lawsuit, we will be putting up a website to keep people informed. Thank you.

T-Mobile's network is useless in the northeast US. You have to be on an intersate to get a signal. Customer Service is a bunch of parrots of corporate hype. Don't try it indoors either.

Verizon's network is 1000 times better.

T-Mobile is such a terribly run organization, I am actually embarassed for being so STUPID in signing up with this company. I consider myself a pretty smart business woman... I compared rates, coverage area, phone prices, and yes, T-Mobile came up the best... Unfortunately, what they don't let you know is that their coverage area really doesn't exist. You can't make or recieve a call from anywhere but an empty field near one of their towers, and even then, it's questionable. And the coverage area is the tip of the iceburg of my problesm with them. My advise for anyone thinking of T-Mobile --- DON'T !!!

I can second what Kim said (Aug 16): Forget trying to use T-Mobile indoors ANYWHERE, even in the northern Virginia suburbs of DC, where I work, or suburban Maryland, where I live--both places that are supposedly dripping with T-Mobile coverage. I dumped Sprint PCS to get more minutes for about the same cost ($30/mo), but T-Mobile's network coverage is the absolute pits. As soon as my one-year contract is up, I'm switching to Verizon wireless.

LET'S BOYCOTT T-MOBILE THEY ARE THE WORST CELLULAR COMPANY AROUND. SPREAD THE WORD ABOUT BOYCOTTING T-MOBILE, WE NEED TO START SHUTTING THESE LOUSY COMPANIES DOWN INSTEAD OF TAKING PEOPLES MONEY!

Does t-mobile suck? go to t-mobile-sucks.ws and ask them what they have heard. While i think that t-mobile sucks and many of my friends think t-mobile sucks, why don't you type in t-mobile sucks into any search engine and find out just how many people think t-mobile sucks. i belive it returned 6,240 hits on google. So many people think t-mobile sucks, that people are using the phrase to sell equipment. Sometimes it's t-mobile equipment, sometimes it's their "competition". it's been my experience that
the service is the worst. dropped calls are the norm, number you call for "help" might as well
be the "argument room" from monty python. don't be dupped by the price. it's not worth it.

T-Mobile said I would have crystal clear reception

where I live at and where my husband works at.

But we have to get on the Interstate to make a

phonecall. I have called them prior of the

cancellation period and they said a tower was

coming up on aug 12th and that the reception

would get better,if not they would cancel my

membership without penalty.
So I waited stupid as I am.I trusted T-mobile as we

have had them in europe.
So when I called them back after august 12th they

bluntly said there was never a towergoing up what

I am talking about and that I cannot cancel my

membership unless I pay the $200.00 for each

phone (we have 2=$400.00)
And that we have been making calls(from the car

on the way to work)
So we are using it and basically I got treated that

am a liar. Finially a Manager got on the phone

(after trying to talk to one after 50 calls)
And she says that we must have gotten told that

we have no reception in our area where we live.And

that we must have known this.
Once again=we are liars.
The customer service is the worst I have ever had.

I allready made sure that none of the people I

know will ever get t-mobile as they all tried to call

me and get upset because of no reception.
So I tell them how much they suck.
My husband has 5+ people at work that have the

same problem and they are all filing a complaint.
I will never use this company again and we used

to be loyal customers. I am sure more and more

will follow
I rather pay for more for a lawyer then give them $400.00

YOU ARE ALL IDIOTS!!!!! ESPECIALLY THE GUY THAT SAID THAT HE WORKED FOR T-MOBILE. YOU DIDN'T WORK FOR T-MOBILE BECAUSE IF YOU HAD YOU'D KNOW THAT T-MOBILE IS THE FIRST AND PROBABLY THE ONLY COMPANY THAT IS WILLING TO HELP PEOPLE OUT BY GIVING THEM CREDITS ON THEIR BILL. AND IF YOUR BILL WAS WRONG IT WAS PROBABLY BECAUSE YOU'RE TOO STUPID TO READ YOUR BILL IN THE FIRST PLACE. SO NEXT TIME, BEFORE YOU LIE AND SAY YOU WORK FOR T-MOBILE, WHY DON'T YOU GO FUCK YOURSELF. OH!!! AND ALL YOU PEOPLE WHO ARE COMPLAINING ABOUT THE COVERAGE AREA.... YOU ARE THE DUMBEST PEOPLE ALIVE!!! T-MOBILE NEVER CLAIMED TO HAVE SERVICE EVERYWHERE. T-MOBILE IS AN ONLY DIGITAL COMPANY, W H I C H M E A N S THAT THEY DON'T HAVE ANALOG YOU DOUCHE BAGS!!!!! YOU ALL SHOULD HAVE LOOKED AT THE COVERAGE AREA BEFORE YOU BOUGHT THE SERVICE... I MEAN SERIOUSLY, WOULD YOU BUY A PAIR OF PANTS BEFORE TRYING THEM ON JUST BECAUSE THEY LOOK GOOD ON THE PERSON BESIDE YOU? WOULD YOU BUY SOME READING GLASSES BEFORE YOU GOT FITTED FOR THE CORRECT PRESCRIPTION? WOULD YOU BUY TIRES FOR YOUR CAR EVEN THOUGH THEY MIGHT NOT BE THE RIGHT SIZE JUST BECAUSE THEY'RE ON SALE???? NO!!!!! YOU'RE ALL IDIOTS. EVERY ONE OF YOU WHO HAS A COMPLAINT ABOUT COVERAGE IS RETARDED. WHY YOU ASK? BECAUSE YOU SHOULD HAVE ASKED YOUR T-MOBILE REP WHERE YOU WOULD GET COVERAGE INSTEAD OF ASSUMING THAT YOU'D HAVE IT EVERYWHERE!!! REMEMBER THE OLD SAYING ABOUT ASSUMING? IT HAS SOMETHING TO DO WITH BEING AN ASS I BELIEVE. SO CONSIDER YOURSELVES ASSES. WHO ELSE CAN I BOMB ON HERE... OH! MY GOD!! THE SECOND GUY ON HERE TALKING ABOUT PREPAID... IF YOU DIDN'T HAVE A CREDIT RATING OF ZERO MAYBE YOU COULD AFFORD TO GET A BETTER SERVICE: IT'S CALLED POST PAID!!! MONTHLY SERVICE YOU IDIOT!!! YOU'LL NEVER BE ABLE TO GET YOURSELF A HOUSE, A CAR, ANYTHING BECAUSE YOUR CREDIT SUCKS. OH, AND THE PERSON WHO TALKED ABOUT NOT HAVING SERVICE IN ALL BUT 10% OF COLORADO???? HUMMMMMMM WELL, DO THE MOUNTAIN GOATS NEED CELL PHONE SERVICE? BECAUSE OTHER THAN THE SKI RESORTS I DON'T SEE ANYONE ELSE IN COLORADO THAT WOULD BE NEEDING SERVICE. SERIOUSLY PEOPLE WHY SHOULD A COMPANY PUT UP A TOWER IN AN AREA WHERE NOBODY IS GONNA USE IT!? IT'S NOT CHEAP TO PUT UP A GSM TOWER. OK, HERE... LET ME ASK YOU ALL A QUICK QUESTION. I'LL THROW IN A BAG OF BBQ CHIPS FOR THE FIRST PERSON WHO CAN ANSWER. HERE GOES: WHAT PERCENT OF THE US POPULATION DOES T-MOBILE SERVICE????? ANYBODY? HOW ABOUT 50%??? WRONG! HOW ABOUT 75%??? WRONG!! SO WHAT'S THE ANSWER YOU ASK? 95% OF THE UNITED STATES POPULATION IS COVERED BY T-MOBILE WIRELESS. FOR ALL I'M CONCERNED EVERYONE ELSE IN THE BOONE DOCKS CAN GO FUCK THEMSELVES TOO WITH THE GUY ABOVE WHO SAID THAT HE WORKED FOR T-MOBILE (HE PROBABLY WORKED FOR AN AUTHORIZED AGENT ANYWAY...) LET ME FILL YOU GUYS IN ON A LITTLE SECRET SINCE ALL OF YOU HAVE COMPLAINTS ABOUT T-MOBILE'S COVERAGE AREA: IF YOU WANT TO KNOW IF THEY HAVE COVERAGE IN A PARTICULAR AREA GO TO THE STORE AND ASK THEM TO PULL UP THEIR INTERACTIVE COVERAGE MAP! IT WILL SHOW YOU EXACTLY WHERE THEY HAVE COVERAGE DOWN THE STREET IN YOUR NEIGHBORHOOD. I THINK WE CAN ALL LEARN A VERY VALUABLE LESSON FROM ALL THE IDIOTS ON THIS PAGE COMPLAINING ABOUT NOT HAVING COVERAGE.... THIS LESSON IS AS FOLLOWS: DON'T ASSUME, AND DON'T KNOCK THE BEST VALUE IN WIRELESS. COME ON GUYS!!! IF YOU WANT TO HAVE A SHITTY CELL PHONE SERVICE THEN BY ALL MEANS GO TO VERIZON (LIKE EVERYONE HAS SO QUICKLY MENTIONED). YOU'RE BILL WILL BE FUCKED UP EVERY DAMN TIME YOU GET IT, WHY? BECAUSE THEY'RE NETWORK IS SO VAST (YES THAT'S RIGHT, BIG. I'LL ADMIT, VERIZON HAS GREAT COVERAGE, IN FACT THEY HAVE THE BEST AVAILABLE) THAT YOU'LL BE CHARGED UPWARDS AND DOWNWARDS FOR ROAMING WHEN YOU'RE IN YOUR OWN HOME AREA. VERIZON HAS AWESOME COVERAGE, BUT!!!! BUT!!!! THEY CHARGE YOU OUT THE ASS FOR THEIR SERVICE. AT T-MOBILE YOU CAN GET 5000 WHENEVER MINUTES AND UNLIMITED NIGHT AND WEEKEND MINUTES FOR $130/MONTH. THAT'S NATIONWIDE, FREE ROAMING AND FREE LONG-DISTANCE (KEEP IN MIND THAT THEY COVER 95% OF THE US POPULATION!!!!). NOW WOULD SOMEBODY PLEASE LIKE TO GO TO VERIZON AND SEE WHAT THAT SAME PLAN WOULD COST? WHAT YOU HAVE TO DO IS WEIGH OUT THE COSTS: SERIOUSLY!!! IS IT WORTH PAYING A ZILLION DOLLARS A MONTH AT VERIZON OR ANOTHER CARRIER THAT HAS ANALOG JUST SO THAT THAT ONE TIME THAT I'M IN A TOWN THE SIZE OF A PEA I'LL GET COVERAGE? NO IT'S NOT. NOW I DO UNDERSTAND THAT SOME PEOPLE NEED COVERAGE EVERYWHERE ALL THE TIME FOR WHATEVER REASON; WORK, PERSONAL, ETC. BUT NOT EVERYBODY DOES. BUT THIS DAMN COUNTRY IS SO BRAIN WASHED THAT EVERYBODY THINKS THAT IF EVERY FUCKING SQUARE INCH OF THE STATE OF WYOMING IS COLORED IN ORANGE ON CINUGLAR'S MAP THAT THEIR SERVICE SUCKS! BUT THE FACT OF THE MATTER IS THAT NO ONE LIVES IN WYOMING!!!!!!!!!! THE SAME GOES FOR KENTUCKY, OR COLORADO, OR SOUTH DAKOTA! GET REALISTIC PEOPLE!!!!!! I'M DONE. YOU CAN ALL GO BACK TO BEING BITCHY CONSUMERS. YOU HAVE THE RIGHT, BUT GET THE FACTS BEFORE YOU MAKE YOURSELVES LOOK LIKE RAGING IDIOTS. STUPID. OH GOD I HOPE THE WEB MODERATOR POSTS THIS....

Hey everyone, "YOUR TEACHER" sounds just like one of the friendly customer service reps for T-Mobile ( how else would they know the one person didn't), because essentially they tell their clients with issues to go **** themselves!Let the consumer vote with their dollars and cents and see who survives over the next few years.

Well, what happens if you loose your phone and you have to call T mobile and ask them to restrict the acces to your phone ? They want you to buy in 14 days a new phone or they will request the early termination fee- 200 dollars. And a phone without a contract costs almost 200 dolars. This story happened to me one month before my contract expires. Also, they want a police report to not hold you responsabile for the unautorizated used minutes even if you reported your phone as stolen.
Well, viva ebay! That's how I'm going to get a sim card and a new phone for T mobile, with 50 dollars. And in October I get out from this stupid contract and I will NEVER be there custemer again. NEVER>

well "your teacher" you sound like a complete jackass. as far as saying to ask about the coverage you'll recieve before buying into t-mobiles shitty coverage. i for one ask them specifically about three seperate areas and what the coverage for those areas was. i was informed that coverage was minimal in the areas but was told i could roam on anyones network at no add. cost. first let me say not only was i lied to about being able to roam for free but i cant roam at all. my phone has never roamed on anyones network and i've called to see if it was a programming issue with my card only to be givin the run around and to this day have to borrow other people phone when i need to make a call due to the fact mine rarely ever works. by the way the plans are great i just wish cingular or verizon would match the price because i've had service with both and never had any coverage problems.

hey guys I have a question:

I live in Alpine, TX. (west texas) near El Paso, how is the T-mobile coverture in this area.

thank you.

Hello everybody. I am wanting to check in and ask about service and coverage in the Austin , TX area and Houston as well. I have been doing a boatload of research on wireless services and have read reviews for ATT, Sprint, T-Mobile, and Cingular. The biggest complaints are always the same and in this order. 1) Customer Service - resolution of problems is unfair and unfeeling, 2) Billing - for whatever reason these companies just can't get it right, and 3) Coverage - either reps giving false info. or needing to be near a major highway or metro area to make and recieve calls. I post this b/c I am afraid that I will have to make the leap to wireless service as I am as fed up with SBC landline's as some of you are with your wireless. My main attraction to TM is their lower start-up costs and choices of phones. ATT, Cingular both wanted $400 deposits. I can understand a company wanting to protect itself and I will not deny that my credit is not the greatest , but then again my friend declared bankruptcy and got wireless service for $0 deposit and a decent deal. How he did it I do not know? In any case, it seems that all these companies are fairly twisted and at this point I am looking for the Devil I can deal with as opposed to the Devil I cannot. So if anyone here can provide a no BS opinion of TM in the Austin , TX I'd like to hear it both good and bad. Thank you for your time.

it's me again...please i need to know if cingular and t-mobile share antennas or towers...it is very important to me if you happen to know this information, please respond to me ASAP.
thanks...
jh

T-Mobile and Cingular do indeed have a tower-sharing agreement.

I have t-mobile, and have used them in the Salt Lake City area for almost 2 years. I loved them and bragged how much I like them (except for the customer service. It has always been lousy. It takes 2 to 4 calls to get one issue resolved. You can bet on at least one rep dropping the ball on an issue you call in on). Their prices and minutes are great! I ran into my problem when my fiance and I got on a family plan. She lives in South Jordan (a well populated suburb) which is posted on the coverage area. It has gotten nitceable worse in the past 4 months. When we call they say that they are putting a new tower up and it will take 6 months to do that. I was fine with that and asked to be released from the contract until they can provide the coverage they prmoised. They would not do it so now they are going to lose us as customers for life, and I will complain about them to anyone who is interested. They are pretty good to give us minutes for dropped calls, but what good is a cell phone with minutes if it doesn't work? They always tell us that we are in an "excellent coverage area" when we complain. The funny thing is that one more than one occasion the call has dropped while I have been talking to a customer service rep and they had to call back. They have also had to ask us to repeat what we said because they couldn't understand us because it cut out. If that is an excellent coverage area I would have to see a bad one.

Also for "the teacher" you need coverage in the middle of nowhere, because you drive through it on trips, and people obviously are there if not how would they know the coverage sucks there?

hey guys, i have a "?" if t-mobile does not have towers or antennas were i am going, but cingular does have, is it possible to roam in cingular or cellular one antennas, is it true that with t-mobile 39.99 national plan, you dont pay roaming charges (even roaming in others company antennas like cingular/cellone)or long distance?, and if you make a call while roaming, how good is the signal?

Within the first two months of my contract with T-Mobile I had numerous reception and calling problems. T-Mobile admitted they were having a lot of complaints and offered me 100 bonus minutes. I asked when these would expire and was told specifically that they would roll over idefinitely until I used them. This past month I decided to use the extra minutes but when I received my statement I was charged for all the calls. Customer service told me bonus minutes expire after 90 days and I was "misinformed" Well who was it that misinformed me but T-Mobile, it is therefore their responsibility. Also if the minutes expire why did it show on my statement that those minutes were available for the last 6 months? And there is nothing on any of my statements that say that the minutes expire...they refused to do anything about my bill but would give me 200 extra minutes for the future...as if I would even dare trust to use them..apparently they are only valid until you try to use them... I have always paid my bills on time and I never go over my alloted minutes the only reason I did this time was because I thought I had an extra 100 minutes...every time I speak to customer service they are rude and blaming and obviously do not know a thing about what they are talking about. I hope the money they cheated me out of will go to improve T-Mobile employee training. Their Customer Service department should be changed to Customer Manipulation.
"Thank you for calling T-Mobile, how may I manipulate you today?"
T-Mobile is also incredibly stupid. They would rather refuse to credit what basically amounts to $50 on my bill than to keep the nearly $2,000 a year I would give them as a customer. My contract is up in two months and I'm going back to Verizon.
The reason I had bonus minutes anyway was because of their lousy reception. I live in Manhattan and I have reception problems so you don't have to live in the boondocks to get crappy service. Also before I signed with them I called and asked specifically about areas that I travel to frequently and I was assured they had service in those areas which was another outright lie. They are a horrible rotten company.

It's always nice to know that people have a forum to release their frustration. It is very humerous to read the comments above. I hear some of them daily. But I hear some other ones daily, too. They are the opposite of your comments from customers who have been with T-Mobile/VoiceStream since 1996. I take as many customer commendations as I take calls from those people who have commented before me. I also did the same for AT&T wireless. The funny thing is I have hear exactly the same comments that I have read here with AT&T as well. I was also a Nextel customer not too long ago. They had a good walkie talkie service. They also had the worst handoff in the industry. Before that I was a Verizon customer. Great coverage, but lowsy customer service. In the end, I have no problem with myself when I go to sleep at night. Why? Because I know I am doing what is fair for the customer and for the company. For as many of those above who hate T-Mobile, there are those who will never leave us. For as many as those before my comments that swear T-Mobile is horrible, evil, and cheating, there are a proportional number of people who say the same about AT&T, Verizon, Cingular, Nextel, and the rest of the other carriers. There is no way we can please everyone in any industry. There are some who will never be pleased with their life and I recognize that with T-Mbbile and recognized it with AT&T. Keep one thing in mind when you read about current and former T-Mobile customers who hate us...read the latest JD&Power's ranking for customer service in the wireless industry. We are number 3 and only a few points away from Verizon. T-Mobile has moved from number 5 to number 3 in customer service this year alone. We will be number 1 by 2005. We will still have people that hate us. That's business. Have a great day.

I've found T-mobile(or T-shittle, as I call them) to be not only one of the most expensive cell phone plans, but also one of the lousiest with the least amount of minutes. Unofrtunately, though, I was not very cell phone savvy when my at-the-time possessive moron of a boyfriend, Steve Miterko(Phoenix18Nt@netscape.net), decided to buy a 2-phone shared plan from T-mobile as a "gift" for me.

The plan consisted of two free phones, and then $70/month for both. Its features consisted of
$70/month for 400 minutes, free minutes between both phones, and--wow!--free weekends--not free nights AND weekends, as every other cell phone company offered, just free weekends. I thought that was stupid because on every single T-mobile booth or store front, they'd have a big banner bragging about their big feature of "FREE WEEKENDS" as if it was a big deal, even though every other phone company and their grandma offered free nights AND weekends as a standard. Now $70 for 400 minutes is NOT a good deal at all--in fact, my boyfriend Steve and I initially mistaked it for being 400 minutes per phone, and so he went over his minutes believing that.

When we called to confront Customer Service and say that we thought we had 400mins per phone, the bitch said, "No, no such T-mobile phone plan exists." Maybe OUR plan didn't have 400mins per phone, but the rep didn't have to LIE. Turns out, right after Steve and I got our cell phone plan, my parents got the same exact phone plan, but theirs DID have 400min per phone, ALL FOR THE SAME COST.

Other "great features" of their phone plan?

-Right after you get what they claim to be the "best deal of the year," they bring out a better deal, and then won't let you change your plan.
-Their billing practices are deceptive--when you go over your minutes, they do not charge you a set rate for overusage, for example $0.40/min for every min over. Although any call within the US is supposedly not considered to be "long-distance" with T-mobile, if you go over your minutes, you are charged long-distance charges. So calls DO vary in cost according to location, even if the locations are as close as 30min away.
-Here's the most deceptive part: Not only do they charge you long-distance charges for your overusage, but they pick n choose which minutes on your bill that they want to charge you with the overusage "long distance" charges. For example, say I am in Philadelphia and I call my friend in California when I am still under my minutes; later on, I use up my minutes and then go over my minutes by making a 10-min call to my next-door neighbor. They choose to charge you with "overusage" for 10 minutes that you called California, even though you weren't over your minutes at the time that you called, just so they can nail you with long-distance.
-Even after we signed up for unlimited text messaging for $5/month, we got billed the usual rate of $1 for each text message. We went through hell and back trying to explain that to customer service.
-Most of the Nokia phones with T-mobile plans have AOL Instant Messenger on them. Even though they don't state it at the time of purchase and it's nowhere in the contract, they end up charging you for AIM, treating each comment you send out on your phone with AIM as a text message. So you type "hi," and a AIM buddy types "hi" back, that counts as two text messages. Oh, and the "unlimited text messaging for $5/month" apparently doesn't include messages using AIM. What a contradiction.
-You get a $276 late fee for bills paid, even within a week of the due date.
-Whether you pay your bills late or not, the reps harass you constantly with reminders that your bill is due--even if you don't have a history of late fees.
-If you cannot afford to pay a good portion of the bill and explain that to customer service reps, they refuse to process a smaller payment, leaving you with bad crediot due to missed payments.
-The late fees multiply and grow faster than Christina Aguilera's bra size from a 32B to a 36DD. They continuously add more and more late fees--when the reason you couldn't pay your bill was because you didn't have the money in the first place--and then after they shut off your phone service for not keeping up with the bill, they do double jeopardy by charging you termination fees as WELL as continuous late fees.

In the end, Steve literally didn't pay a single cent for this great "gift" he got. I was stupid to be passive and let him put the phones under my name in the beginning(because he didn't have sufficient credit, although he soooo promised to pay me back for the bills)--because then every single late fee or overusage phonecall he made got stuck in my name, on MY credit. With the big-bra-size multiplying fees they added, a $400 phonebill went up to $1500.

Later on, I got a Sprint phone for $30/month, with 300mins ALL TO MYSELF, free nights AND weekends. For only $5/month more, I can talk to ANY Sprint user, not just a person that I may have a shared plan with. Sprint's not perfect(especially the long waits to make a payment over the phone), but it's a vastly better improvement.

$1500 in the hole...yeah, what a great "gift."

I've found T-mobile(or T-shittle, as I call them) to be not only one of the most expensive cell phone plans, but also one of the lousiest with the least amount of minutes. Unofrtunately, though, I was not very cell phone savvy when my at-the-time possessive moron of a boyfriend, Steve Miterko(Phoenix18Nt@netscape.net), decided to buy a 2-phone shared plan from T-mobile as a "gift" for me.

The plan consisted of two free phones, and then $70/month for both. Its features consisted of
$70/month for 400 minutes, free minutes between both phones, and--wow!--free weekends--not free nights AND weekends, as every other cell phone company offered, just free weekends. I thought that was stupid because on every single T-mobile booth or store front, they'd have a big banner bragging about their big feature of "FREE WEEKENDS" as if it was a big deal, even though every other phone company and their grandma offered free nights AND weekends as a standard. Now $70 for 400 minutes is NOT a good deal at all--in fact, my boyfriend Steve and I initially mistaked it for being 400 minutes per phone, and so he went over his minutes believing that.

When we called to confront Customer Service and say that we thought we had 400mins per phone, the bitch said, "No, no such T-mobile phone plan exists." Maybe OUR plan didn't have 400mins per phone, but the rep didn't have to LIE. Turns out, right after Steve and I got our cell phone plan, my parents got the same exact phone plan, but theirs DID have 400min per phone, ALL FOR THE SAME COST.

Other "great features" of their phone plan?

-Right after you get what they claim to be the "best deal of the year," they bring out a better deal, and then won't let you change your plan.
-Their billing practices are deceptive--when you go over your minutes, they do not charge you a set rate for overusage, for example $0.40/min for every min over. Although any call within the US is supposedly not considered to be "long-distance" with T-mobile, if you go over your minutes, you are charged long-distance charges. So calls DO vary in cost according to location, even if the locations are as close as 30min away.
-Here's the most deceptive part: Not only do they charge you long-distance charges for your overusage, but they pick n choose which minutes on your bill that they want to charge you with the overusage "long distance" charges. For example, say I am in Philadelphia and I call my friend in California when I am still under my minutes; later on, I use up my minutes and then go over my minutes by making a 10-min call to my next-door neighbor. They choose to charge you with "overusage" for 10 minutes that you called California, even though you weren't over your minutes at the time that you called, just so they can nail you with long-distance.
-Even after we signed up for unlimited text messaging for $5/month, we got billed the usual rate of $1 for each text message. We went through hell and back trying to explain that to customer service.
-Most of the Nokia phones with T-mobile plans have AOL Instant Messenger on them. Even though they don't state it at the time of purchase and it's nowhere in the contract, they end up charging you for AIM, treating each comment you send out on your phone with AIM as a text message. So you type "hi," and a AIM buddy types "hi" back, that counts as two text messages. Oh, and the "unlimited text messaging for $5/month" apparently doesn't include messages using AIM. What a contradiction.
-You get a $276 late fee for bills paid, even within a week of the due date.
-Whether you pay your bills late or not, the reps harass you constantly with reminders that your bill is due--even if you don't have a history of late fees.
-If you cannot afford to pay a good portion of the bill and explain that to customer service reps, they refuse to process a smaller payment, leaving you with bad crediot due to missed payments.
-The late fees multiply and grow faster than Christina Aguilera's bra size from a 32B to a 36DD. They continuously add more and more late fees--when the reason you couldn't pay your bill was because you didn't have the money in the first place--and then after they shut off your phone service for not keeping up with the bill, they do double jeopardy by charging you termination fees as WELL as continuous late fees.

In the end, Steve literally didn't pay a single cent for this great "gift" he got. I was stupid to be passive and let him put the phones under my name in the beginning(because he didn't have sufficient credit, although he soooo promised to pay me back for the bills)--because then every single late fee or overusage phonecall he made got stuck in my name, on MY credit. With the big-bra-size multiplying fees they added, a $400 phonebill went up to $1500.

Later on, I got a Sprint phone for $30/month, with 300mins ALL TO MYSELF, free nights AND weekends. For only $5/month more, I can talk to ANY Sprint user, not just a person that I may have a shared plan with. Sprint's not perfect(especially the long waits to make a payment over the phone), but it's a vastly better improvement.

$1500 in the hole...yeah, what a great "gift."

I've found T-mobile(or T-shittle, as I call them) to be not only one of the most expensive cell phone plans, but also one of the lousiest with the least amount of minutes. Unofrtunately, though, I was not very cell phone savvy when my at-the-time possessive moron of a boyfriend, Steve Miterko(Phoenix18Nt@netscape.net), decided to buy a 2-phone shared plan from T-mobile as a "gift" for me.

The plan consisted of two free phones, and then $70/month for both. Its features consisted of
$70/month for 400 minutes, free minutes between both phones, and--wow!--free weekends--not free nights AND weekends, as every other cell phone company offered, just free weekends. I thought that was stupid because on every single T-mobile booth or store front, they'd have a big banner bragging about their big feature of "FREE WEEKENDS" as if it was a big deal, even though every other phone company and their grandma offered free nights AND weekends as a standard. Now $70 for 400 minutes is NOT a good deal at all--in fact, my boyfriend Steve and I initially mistaked it for being 400 minutes per phone, and so he went over his minutes believing that.

When we called to confront Customer Service and say that we thought we had 400mins per phone, the bitch said, "No, no such T-mobile phone plan exists." Maybe OUR plan didn't have 400mins per phone, but the rep didn't have to LIE. Turns out, right after Steve and I got our cell phone plan, my parents got the same exact phone plan, but theirs DID have 400min per phone, ALL FOR THE SAME COST.

Other "great features" of their phone plan?

-Right after you get what they claim to be the "best deal of the year," they bring out a better deal, and then won't let you change your plan.
-Their billing practices are deceptive--when you go over your minutes, they do not charge you a set rate for overusage, for example $0.40/min for every min over. Although any call within the US is supposedly not considered to be "long-distance" with T-mobile, if you go over your minutes, you are charged long-distance charges. So calls DO vary in cost according to location, even if the locations are as close as 30min away.
-Here's the most deceptive part: Not only do they charge you long-distance charges for your overusage, but they pick n choose which minutes on your bill that they want to charge you with the overusage "long distance" charges. For example, say I am in Philadelphia and I call my friend in California when I am still under my minutes; later on, I use up my minutes and then go over my minutes by making a 10-min call to my next-door neighbor. They choose to charge you with "overusage" for 10 minutes that you called California, even though you weren't over your minutes at the time that you called, just so they can nail you with long-distance.
-Even after we signed up for unlimited text messaging for $5/month, we got billed the usual rate of $1 for each text message. We went through hell and back trying to explain that to customer service.
-Most of the Nokia phones with T-mobile plans have AOL Instant Messenger on them. Even though they don't state it at the time of purchase and it's nowhere in the contract, they end up charging you for AIM, treating each comment you send out on your phone with AIM as a text message. So you type "hi," and a AIM buddy types "hi" back, that counts as two text messages. Oh, and the "unlimited text messaging for $5/month" apparently doesn't include messages using AIM. What a contradiction.
-You get a $276 late fee for bills paid, even within a week of the due date.
-Whether you pay your bills late or not, the reps harass you constantly with reminders that your bill is due--even if you don't have a history of late fees.
-If you cannot afford to pay a good portion of the bill and explain that to customer service reps, they refuse to process a smaller payment, leaving you with bad crediot due to missed payments.
-The late fees multiply and grow faster than Christina Aguilera's bra size from a 32B to a 36DD. They continuously add more and more late fees--when the reason you couldn't pay your bill was because you didn't have the money in the first place--and then after they shut off your phone service for not keeping up with the bill, they do double jeopardy by charging you termination fees as WELL as continuous late fees.

In the end, Steve literally didn't pay a single cent for this great "gift" he got. I was stupid to be passive and let him put the phones under my name in the beginning(because he didn't have sufficient credit, although he soooo promised to pay me back for the bills)--because then every single late fee or overusage phonecall he made got stuck in my name, on MY credit. With the big-bra-size multiplying fees they added, a $400 phonebill went up to $1500.

Later on, I got a Sprint phone for $30/month, with 300mins ALL TO MYSELF, free nights AND weekends. For only $5/month more, I can talk to ANY Sprint user, not just a person that I may have a shared plan with. Sprint's not perfect(especially the long waits to make a payment over the phone), but it's a vastly better improvement.

$1500 in the hole...yeah, what a great "gift."

Hi, I'm a customer service agent for t-mobile. I will be honest. I hate my job, I am currently looking for another one. T-mobile has all the bad quality's as all of you say. Except you, yourself that calls your self "Teacher". The only thing you need to teach is yourself some manners. Just as one person said you do sound like one of the rep's, that may work there. You don't know how many times in a work day do I hear someone like you. You have no compassionate for another anyone else. How would you like to be treated, as these customers have been treated? Beat you wouldn't want to lose out on a couple hundred, but hey, it's not you. So you don't care. That's understandable, it's what they try to teach you anyhow when your in the training for the stupid job.
Anyhow, to all you customers that are complaining about the coverage, don't you find it funny how they have system issues. Yes, I admit every cellular company is going to have system issues, but with T-mobile, take a second look. They always, ALWAYS, have technical service issues. Through the prepaid department anyone to access the IVR, can never get through it right. It is always shutting down, or claiming to be upgrading. (just like the towers).

I too am a T-Mobile customer service rep and I would just like to say that Rebecca's comment is the most rediculous thing I have ever heard... T-mobile does not charge any late fees unless you are late enough to be suspended for non-payment. Even then it is a 10 dollar reconnect fee. If you want to blame somone for a high bill blame your X or blame your self. Not taking the time to understand your plan or your bill is no reason to blame the company. Did you even read your contract before you signed it? It does clearly state exactly what you have enrolled for. And as for all you idiots with coverage problems, that is why you get 14 days as a buyers remorse period. If you arent happy with the service within the first 14 days you should have returned the phone. I am not trying to stick up for t-mobile as a company but would like to go out of my way to trash talk the Idiots who cant read a bill, or a contract. I am a Verizon user. I pay the same for 400 minutes that a t-mobile user pays for 600, both with unlimited nights and unlimited weekends (39.99 a month), but i do so because i do need the coverage verizon provides. I do live off of the beeten path, and t-mobile doesnt work here. I am not unhappy with verizon, but i do make sure i stay within my 400... I have had 180.00 bill from them for overage. The bottom line with celluliar service is do your research, try it out, and understand what you have and what you pay for. If you are going to use text messaging call first and add the upgraded text package, dont do it after, it will be too late. If you knew your brakes were going to go bad on your car would you replace them before or after you couldnt stop? Not just for t-mobile, but for any time you call customer service for any reason, if you call sounding angry and threatening you will not get the kind of understanding you will by being polite and respectful. I am not an idiot, and i do not want to be treated as so. I respond positively to positive people and negatively to negative people. And just so you know, any rep can make future arguments much more dificult just by noteing it in your account. That is not a threat, but a warning. I don't do this to anyone, but others will if they think you are trying to scam us.

As a customer service rep for t-mobile, i must say that those who post negative reviews are less than 1% of our total cleint base. I agree 100% with pete's comments about the way we are treated by customers. You think your shortcomings aboout the way you misinterpet the bill is not our fault(with the first bill we enclose a bookklet called" how to read your bill", i suggest you all read it again. And stop calling in about your bill. you people dont deserve any charges removed becuase all charges are vaild! We only credit you out of pity for your stupidy.

I work For Customer Service for T-Mobile. Really most of the problems that customers have with the cells is because they do not understand them. I have found that if you turn off your cell every once in a while, it will work better. I have helped cell customers for this company for 2 years now and everyday I get 20-30 calls from people who can't make calls, 1st thing I do is have them remove the battery and wait 1 minute then turn on the cell... of course it works. "Hey It's working again, Thanks." No problem If it happens in the future... Yeah there are some issues. Want to know how often I have to transfer calls to TSG (Technical Support Group)? I can count on 1 hand each week. I had a lady who called and told me she could not make calls and the cell was dark. Humm, try plugging in the charger for me... "It lit up, it says charging" Push the red button for 3 seconds... "It says Welcome to T-Mobile!" Ok the cell battery died you need to charge it overnight before trying to use it. "Thank you." I take 120-130 calls a day at least 70% of the calls are simple fixes. People who have no idea what they are doing changing the settings in the cell for forwarding, "My cell is not ringing" or "My Voicemail is not working", 35 seconds with me and they are happy.
Tonight I had a Jamaican woman who would not let me help her, I let her go on for 2 minutes then told her if you want this resolved you called the right guy... lets see what the problem might be. The issue was all her calls were aborting... has been happening for 1 month... had service 1 month. I got her on a landline asked her to dial a 7 digit # for me. I was counting the beeps, ther ewere 10. I asked her what she dialed she told me *82 then the 7 digit #. she was trying to hide her Name on the caller ID. I told her that does not work on our service. I told her to dial a 10 digit # for me... I counted 11 beeps I told her please do not dial the 1. she redialed 10 digit and... wait for it... of course the cell worked. I told her why she had to dial 10 digit. call time 6 minutes to fix. without the rant probably 3 minutes. I can go on forever. I am not saying that the customers are not smart, most t-mobile customers could do my job with 1 hand behind their back (I can't type that well) but if they would read and try to understand why and how the cell works I would be out of a job.

Props to Jazzy... I feel the same way...

This is in retaliation to Pete...You said that you only get a $10 re-connect fee. That is not what the customer service rep told me. When I called him, he told me an amount that was significantly(monstrously) higher than I thought it was, and when I asked him for a break-down, he said that $276 was for a late fee. My phone had never gotten shut down, but what happened was that my ex owed me money on the bill, and waited until a week after the bill was due before he told me about it, and then said that he didn't have any money left(yeah, after scarfing down more McDonalds). I finally paid it a week late, after several reminder calls, but a week before they were due to shut off service. $276.

And about the text messaging, we had signed up for unlimited text messages for $10/month, and it is NOT OUR FAULT that it neglected to be put through.

Pete, maybe you became employed at T-shittle after they changed their policies, which DOES happen a lot. I've noticed that they constantly contradict themselves by claiming to not have such a phone plan, then devising one a week later, as happened when my parents purchased the same plan as I, but with 2X the amount of minutes. Also, I think it is RIDICULOUS that you are insulting me without spelling "rediculous" correctly.

pete yu slut

There are no late fees... Your ex and/or yourself have managed to run up the $276 bill probably for overage, and just dont know how to read it, it may have been "past due"... your 70.00 for 400 minutes shared, well it is 69.99 to share 800 minutes (400 ea.), and if you were smart enough to see through the unlimited weekends, not nights and weekends, and thought another company has/had better plans, go with them. That is what our society is all about. Your right to choose. And you can change the plan any time you want with T-mobile, and if you arent going to a promotional plan it wont even extend the contract. All the current family plans are nation wide. This meens that within the U.S. the only way to be charged extra is to go over your allowed minutes or text messages. then it IS a strait charge for per minute usage. The charge is differant for each plan but most are 35 to 40 cents a minute. In compairison my 400 minute verizon plan is .45 a minute overage. You also say text messages were unlimited for 5.00 and if you didnt have that they were 1.00 each? I am aware of the now grandfathered BUDDYTIME feature for 10.00 a month, which gave customers unlimited texting and unlimited t-mobile to t-mobile calling, but if you dont have an add on text plan they are .05 each, and some of the old plans were .10 each. Who in their right mind would send a text message for 1.00? Now Miss Rebecca, dont take any of this personaly, im not trying to insult you personaly, but rather to insult the countless people who jump in with 2 feet, and dont read what they sign. Then when you are confused (all of you) you blame the company who has charged you for services used. I do hope that you (all of you) retaliate to this because I do enjoy pointing out faults. Oh and Rebecca, as far as if you signed up for unlimited text for 10.00, if you did that through customer service there would have been a note stating that it should have been there, and then the charges for text would have been fixed after you pointed out that you had added the unlimited text. If you added it in any way other than customer service, well take it up with that person/store/dealer. I have also been reading peoples complaints on other sites and for other companies, and i suggest you all check them out. There are the same complaints for all the companies, they all have confusing plans, and confusing bills. T-mobile is the only one i know of that lists ALL of your calls on all the bills unless you have that added to your account. Verizon gets 3.99 a month for detailed billing.

Pete...IT WAS A $276 LATE FEE. It was spelled out on the bill this way, AFTER I asked the customer service rep himself to break down the components of the bill for me. Because it was a week late(not yet to the point that service would be turned off), there was a $276 late fee.

And by the way, we had signed up for the unlimited text messaging at the time of purchase of the phones...it was a glitch on their part that they never went through with it, they probably left the paperwork for it sitting around their mall phonesale booth. The charges did get corrected after we told them that we'd signed up for it. So at least T-mobile was flexible enough to understand and not charge us extra for it. But my gripe is that the people who worked for T-mobile and sold us the phone plan messed up.

And YES, it WAS $69.99 for 400 minutes--not 800 minutes, 400. A very short time after we got our phone plan, they must have realized that no one else(but my stupid ex and I) would be foolish enough to spend $69.99/month for 400 minutes, so they doubled it to 800 minutes. Only three weeks after I was (very stupidly, regrettfully) gloating to my mom about what a "great deal T-mobile is" and recommending them to her, my mom and dad went out and got the exact same family shared plan, but with 800 minutes instead. I AM NOT LYING ABOUT THIS.

Within the past year, I admit that T-mobile HAS gotten a lot better with the number of phone minutes on a phone plan. Since I got my phoneplan in early August 2002, they brought out some plans with unlimited nights AND weekends. I was quite astonished when I noticed a T-mobile offer in a Wal-Mart only four months later, advertising 600mins + free nights + free weekends for only $39.99. That new plan was nearly half what I had been paying, but with 50% more minutes(and the independence of not being linked to an annoying second phoneholder). True, T-mobile has been offering better deals lately to keep up with competition, but I felt cheated that they did this after I'd already signed up for my plan. And I was told that I had to wait a set period of time after contract, and pay off the current balance including YES a $276 late fee, if I ever wanted to change plans. The $39.99 plan came out a month after my service for T-mobile got shut off.

You told me to blame either me or my ex...the only thing I am to blame for is, sacrificing a promiscuous summer of meeting guys and partying, for obligatorily getting back together with a possessive moron of an ex-boyfriend, which is what led to the T-mobile experience he signed me up for. If I had never been a "nice girl" to stick commitedly with one guy, and been what my ex phrased as "mean," a "heartbreaker," and "wanting to party too much," I wouldn't have gotten into this. It's my niceness and sacrificing selfish desires that got me into this shit.

Steve Miterko does not deserve to get off the hook for any of this. Feel free to bash him at Phoenix18Nt@netscape.net, (new Sprint plan)cell# (267)221-1571. 9 times outta 10, you'll find that his cell# has been temporarily disconnected, an indication of the shit I had to put up with when dealing with him on our T-mobile plan. Steve was a shitty boyfriend, but T-mobile didn't help with their extra late fees, minimal minutes, and minor mistakes.

T-Mobile usually doesn't even send me my bill till after I pay them....funny, huh? I talked to someone in customer service about a week and a half ago and they said everything is due 11/18. I was gonna wait and pay them yesterday 11/07 (still 11 days early!)because that was when I got paid. on Wednesday, 11/05, they shut my phone off. I recieved my bill this time around the 1st and it said the total amount due was due on 11/18,it didnt say anything otherwise, anywhere on the bill.I called them to find out what happened and the person who answered just kept beating around the bush with the answer, cuz it was obvious they didn't know the reason. I asked to speak to the manager. She just kept explaining to me over and over again that they can shut my phone off when the balance reaches $150 (but my balance was only $124)so I pointed out that that could not apply to me. She then said that T-Mobile has the right to change amounts and dates and shut my phone off for whatever reason, they just send bills as a COURTESY and that whatever is on there can change at any time, I guess subject to the mood of whoever is working there that day. she then hung up on me. I called later and explained the situation to another manager who said "I am not gonna play your little round about game with you. Thank you for calling T-Mobile and have a good day." she then hung up on me too. The day after my service was cutoff, I got a letter from them saying my service will be cutoff it I didn't pay. There was no due date or anything on the letter. Does anyone know if there is anything I can do?

you all still bitching on here? Jesus, give it up people. No policy will change and all claims on here have zero impact with the way we conduct business. So, shut up, watch your phone and pay your bills.

I finially got the service with T-mbile cancelled. Without having to pay the fee for getting out of the contract. I have called them before the 2 weeks of trial after I got the phones and they kept telling me I did not and I could not get out of the contract because of no coverage. Which by the way.....my area is supposed to be excellent coverage.(I posted a previous message on Aug 23rd explaining everything )
I wrote to the BBB over the Internet and filed a complaint and wrote that I was going to file a dispute with the American Arbitration Association if nothing happens within 30 days.
well, T-mobile called me 5 days later and said that I was correct and admitted that they did lie to me. And if I do not file a dispute they will get me out the contract without paying the penalty. I just took that offer. I am with Cingular now and the coverage is great and they are cheaper with rollover minutes.

The Telephone number for American Arbitration Association is as follows 1-800-778-7879

or go to the website

http://www.adr.org

Hope this might help you all.

Sonja

Sonja is a lair.

Kenny sucks Rick(AKA BIG-DICK) Solomon's giant cock. He is the epitome of those typical phone operators/"service" people who admittedly claim that their company does not have "customer service." And the type of person who gets all pissy at someone who has a problem with the product he works for, even though the truth of the matter is that if there weren't people with concerns, dear Kenny here would be outta a job and starving til he's dead like Kenny on South Park. Typical example of the cocky, "you must be lying before I even hear your side" operator that people have to deal with at T-mobile, Pierce Hamilton & Stern, etc.

Same goes for Peter, which btw is slang for penis. (Tee-hee, the Rick Solomon sex video has me thinking all about penises :D).

POINT BLANK. My gripe with T-mobile is that for the number of minutes they give you(or at least on the plans available to me at the time of summer 2002), they did not give nearly as good a deal as other companies. Ditto with the lack of "free nights" as well. And the outrageous RIDICULOUS overusage fees that they would add--charging you "long distance" for overusage calls, as opposed to a set rate per minute for overusage. That is what my problems were with them.

As far as lack of coverage...the service wasn't stellar, but not that bad, at least for me, living right outside the big city of Philadelphia. But I heard from others that they didn't have as good an experience with the reception as I did. Point blank, my problem is with their overpriced costs and their efforts to make getting your service back and paying only the cost of your monthly plan next to impossible.

Rebbeca is a crackwhore who is being sued by T-Mobile for fraud.

Hi...I am a friend of Steve, aka the ex of that chick Rebbeca who frequents this site. I must say that Steve is not capable of getting any girls because not only is he bad with money and is waaaay too clingy for comfort and is lazy and sponges off girls for money, but he put on a considerable amount of weight in a very short period of time--no wonder Rebbeca didn't want to crawl back to him after he dumped her! As for "Erin," I do not know her but she would not be able to kick Rebbecca's ass, because Rebbeca is a very tall girl, most likely towers over her. Currently Rebbecca is undegoing a small-claims lawsuit against Steve, to obtain money that he never paid on their rent, despite his name being the "primary tenant" on their rent contract. No lie here. Steve is getting sued for about $1100, so no talk about "she puts fraud against T-mobile" or "she talks trash about me" is going to hold up against a rent contract in court.

Just so every one knows, using Steve's name brought up Rebecca's account, and the fee's were not put there for being late. She may have been told that, or misunderstood, but when she was told that, it was a past due ammount for not having paid that ammount previously. Once again, this is not t-mobile's fault. If it was I would say so. I dont have any real loyalty to the company, only to being fair with who ever I deal with. If the phone got used too much, and you didnt get an understanding of your plan that is no one but your own fault. Also ALL the current plans t-mobile offers do have a set ammount of per minute overage over your minutes. I believe all the companies are doing this now, although my Verizon plan for 39.99 (400 minutes with unlimites nights and weekends) is .45 a minute and the t-mobile plan for 39.99 (600 minutes with unlimited nights and weekends) is .40. Also are any other companies offering a trade off of 3 day weekend instead of unlimited nights? T-mobile is now also offering for 39.99, 600 minutes with friday, saturday, and sunday free... and you can add unlimited nights for 4.99 a month to that one. This same deal is also currently being offered in all the larger nation wide plans for 1 phone. Also the family plans offered by t-mobile have recently gotten better, including unlimited nights with the plan.

"Also the family plans offered by t-mobile have recently gotten better, including unlimited nights with the plan."

Exactly my point. Thank you, Peter. You just spoke the reason why I do not like T-mobile. They start off with a rip-off plan, then like a week after you sign their contract for it, they go and bring out a much better plan, then tell you that you need to wait X-amount of time before you can change plans. Maybe you started working for T-mobile recently, but I got my T-mobile phone in August 2002, when the plans were still crappy. I admit that the plans for T-mobile are getting better, which is why it makes me angry when people just look at the present, and accuse me of "lying" about my phone plan just because they neglect to look at the past (shitty) phone plans that were available when I was purchasing one.

Like I said before...I know you call me a "liar," but once again, it was FOUR HUNDRED total minutes for two phones for $69.99, not four hundred minutes per phone. As you pointed out already, their family plans have recently gotten better. Which means telling me that no such 400-min-per-phone-family-plan exists, then offering one to my parents less than a month after I sign my contract for 400-min-between-two-phones deal.

I still stand by my case that the $276 late fee was infact a late fee. Maybe they changed their policy after you started working for them.

Here is another complaint story about T-shittle for you all...I know of a guy who lives in Germany and has been a loyal customer of T-mobile's for a few years now. He recently lived in Australia this summer during an exchange-student program, and arranged for his T-mobile plan to be temporarily changed during that time so that he could use the phone in Australia and talk to local Australia numbers. This involves using the Australian phone towers to talk to local Australian cell phone numbers--not a big major phonecall from Germany to Australia or anything like that. He gets back home, and is greeted with a welcome-home present--a big fat phone bill for $1500 EACH MONTH. He is now slaving away full-time to pay it off. And here T-mobile made him believe that their "international phone plan" would avoid incurrng large fees like that.

Fucking t-mobile!i just got done with my first month of service and my bill is fucking $250. Went i inquired about this bill, a rep named peter said it was due to having went over my mintunes, tell me how is it that possible, i wanted to cancel and he saids its a 200 ETF! He did not prove hoiw i did it and he sounded either drunk or a retarded. Why cant this company hire SMART people.

that is the nice thing about the statements having all the calls listed... you can do the math your self.

as far as T-mobile's interEurope charging, I have no idea. I do know if you are from the U.S. and take your T-mobile phone to europe it is a per minute of usage charge. Most european countries are .99 a minute roaming. Some are more.

And timmy, Dont ask how that is possible, add up the calls. That is the thing with GSM technology, every call you, or anyone else, makes leaves your SIM number and the seriel number from your phone on the call in the account. That is how we can tell if you change phones. So if your bill says your phone made the call, it DID make the call. If YOU arent SMART enough to check your minute usage, you cant blame anyone but your self. And for the record I dont believe it was me that took your call, but it isnt my job to PROVE you used the minutes, the bill has already done that. Now if I were to assume you were on one of the 600 minute plans that charge 39.99 + tax, and you have a 250.00 bill, there is about 200.00 in overage. overage on most of the plans is .40 a minute, so for that to charge 200.00 you must have gone over by 500 minutes. That is damn near double the plan. It would have saved most of that charge by being on the bext larger plan. 1000 minutes for 20.00 more. thats an extra 400 minutes a month for 20.00 instead of 160.00 if it were in overage. Think about it.

Also there is now a new way to check your minutes. Press #646# and send on your phone. It will display on the screen the used and unused minutes, as well as how up to date the system is. And it is free to do.

you mintune counter is a lair! i figured how they scam us. I called another rep tonight and he told me that the useage could be 3 or 4 hours behind! So, by us thinking we didnt use so much, we use more and they make the profit! That is so uneithical!

I isnt unethical, it is as up to date as we can be. that is why when you dial 611 it tells you how up to date the system is. Every company has the same issue. Also when you push #646# it tells you how far behind the system is. That is being as honest as possible. If you dont know how much you have used the phone in the last couple hours you must be dumb.

At least im not working for mimimunm wage, pete! You serve us and do what we tell you to do!

I dont make minimum wage, and I dont do what you tell me unles it follows polocy. As you said before, you wanted credit and no one here gave it to you.

yes, they did. i finally spoke to a real human being who accepts the truth and adjusted my bill for $150 (which is better than Nothing). Still, i am upset it took 6 calls to do it. I also submitted a complaint to your corperate headquarters withthe name and employee numbers of the other five who refused to do their job. Hopefully, those people will not a job there any longer. My final though is this : T-mobile is a scam and one day it will end up like worldcom.

Timmy you idiot. The rep you are writing to try to talk good about you are going to get in trouble and I hope I am the Pete you spoke to, cause the credit is not due and if it was me I did the right thing...

Pete:
If you are the one, then your job is gone! and i say good rennance!

Idiot... It was me, the Pete that took your call. I got a copy of your letter. It came to me with a pat on the back. The person who gave you the credit got written up. Nice try though, and thank you for pointing out how good I am to my boss.

HAHA and good ??"rennance"??, are you trying to say good riddance? Right, good riddance to the idiot that gave you credit. I knew him, he now doesnt work there any more. Aparently a few people wrote letters like yours, and now they arent allowed to tell us why he isnt there anymore. Sucks for him since he couldnt follow the rules. Just like sucks for you because you couldnt follow yours. Use the minutes and you will have to pay for them. No differant than anyone else, or the contract you signed.

well, i have a personal letter that all those who refused to service would be fired from the head of customer service, chris gordan. If i knew who you were, i would have you fired too.

(that was an inside joke)

CHRIS GORDAN? HAHAHA... Good one kenny.... now I believe you ARE a rep... I doubt anyone else would get it.

i dont think so either. Pete, I am one good terms with chris gordan and i will make sure that no one who is listed on timmy's account will get fired except the sup who credited the account. Also, i will make sure the credit is reversed.

I dont think so, kenny. That is not good business to do that, if you dont want to join the others in the unemployment line, you two idoits will leave my soon- to - be- cancelled- without- paying- the - fee account alone. I will not be afraid to drop your corporate offices another letter about you both.

I doubt Pete actually got a letter from T-mobile, or was the one to give service to Timmy. There are 1,000 guys out there named Peter--realistically, what are the odds of two people bitching about T-mobile on a website archive being the exact two people that interacted through T-mobile's service center??! I bet this whole thing is a joke, to either humor the readers of this site, or to try and make Timmy look stupid. This plot is about as see-through as one of Christina Aguilera's sheer dresses...

One thing that I think T-mobile should change is their policy about the responsibilities of the phoneholder. For example, if someone gets into a contract with a "family plan," although the secondary phoneholder's name is mentioned in the contract, he holds no responsibility at all for bill payment. So if he racks up a huge phone bill and disses by not making a single payment, the late fees for the bill only affect the credit report of the primary phoneholder.

Funny, how T-mobile only holds the primary phoneholder responsible for the bills...an unpaid bill has no effect whatsoever on the secondary phoneholder...yet when I got an apartment, and was made secondary tenant due to a much smaller income than my ex-boyfriend/primary tenant, we were held "equally" responsible for paying back the bill. IT DOESN'T MAKE SENSE.

Rebecca is NOT "getting sued by T-mobile for fraud"...she is on mediocre terms with T-mobile(at least to T-mobile's face, she acts like she is) because she subserviently(stupidly) went ahead and dished out $1500 from her college savings fund to pay off the phonebill to avoid it further going to collections. With no help at all from the secondary phoneholder. HOWEVER, it IS true that her psycho ex-boyfriend(the idiot who shared both the T-mobile family plan and the apartment with Rebecca) will be facing a small-claims lawsuit next month, when Rebecca sues him for at least half the expenses that she dished out to pay off rent that he neglected to pay.

Feedback, anyone? (not just on T-mobile, but on the whole situation of credit and sueing)

A little off-subject, but I know a lot of you out there must view me as a "typical girl," the type who will be gullible and vulnerable to irresponsible guys like my ex, the kind who gets "knocked up" and then has the father fleeing from child support. On the contrary...a "vulnerable, gullible" girl would not take the initiative to sue for past expenses like I am doing. Also, once I find a way to breed a new disease/form of smallpox, I will "accidentally" stick him with a sharp needle submerged in the disease culture, and then accept no responsibility for any of the medical expenses that may result. "Knock him up" with a nasty bacterial culture, in a way.

a girl after my own heart.

I do agree with you, Becca, in this case i do think t-mobile should hold both people responsible for the charges. The only problem with this is that you had to have signed a contract stating she would be responsible for both. You did sign the contract, the minutes were used, and you are responsible for paying for them. T-mobile doesnt make this up, they only want the money for service used under the agreement you signed. I do hope the judge sides with you in this matter, but i cant see how he/she would.

Also I dont think you sound "gullible and vulnerable", just that you fell for the wrong person. I can relate. I have an engagement ring in a box with nothing to do with it. Let me assure you it is worth a lot more than your bills from your ex. Not that I am trying to compair, but we all get screwed sometimes.

As far as timmy go's, I did get a copy of the letter, and also a pat on the back. Send away, I like looking good at work. And HAHAHA (let me laugh out loud) at your "soon- to - be- cancelled- without- paying- the - fee" account. Let me understand now, you are going to ruin your credit because you screwed up, used a bunch of extra minutes, and got charges for a service you agreed to? HAHAHA! You are right, you must be too dumb to have a cell phone. Go agead, get another company, get less minutes, and go over MORE than you did here. We'll see who pays and who doesnt. Sorry buddy but my credit is far too valuable to ruin over a couple hundred dollars. GOOD LUCK!

oh yeh, timmy, 122986... Is it me?

I remember the call. I was the first person you spoke to, and you asked why your bill was so high. I asked you if you had the bill there and showed you the "USED SERVICES" part of the bill. The total number of minutes was clearly stated, and the calls were all listed. There is no arguing with math. It is either right or wrong. so explain to me why I didnt do "my job". I sure cant figure it out. I pointed out where the bill shows where that charges were coming from, and if I recal you didnt even argue with me. I asked if there was anything else I can help you with and you said no, so i thanked you for choosing T-mobile and you hung up. Sounds like a perfect call to me. Am I wrong? Did I do somthing wrong? Let me know.

no, but thank you. im going to report you to t-mobile for harrassing me. HAve fun at the unemployment line.

Im not harasing anyone. I am posting to a public forum, and if that wasnt me I apolagize. I did get a copy of a letter from a Timmy in a similar situation. I did get a pat on the back for what i did there.

SEASONS GREETINGS

I have a great one!!!!! I called before Thanksgiving to upgrade both lines. Since then T-mobile has sent the wrong phone 4 times, UPS lost one and still today I do not have the right phone.
T-mobile has no escalaton process to handle customers who have been wronged. I have to keep calling in and explaining the whole story to CSR's who are unable to help me. Supervisors act like they are to busy to listen to my problem. How hard it is to order a damn phone. Four times they have sent me the wrong phone. They even sent me a phone that they have no record of. I have been promised credits for the phones and for shipping that I had to pay. You would think that a company that big would have some way of handeling escalated issues. They are idiots.

call in and get the number for corperate customer care like i did and if you read my story, you see it will get results!

Customer Corespondence
T-Mobile Wireless
P.O. Box 37380
Alburquerque, N.M. 87176

or Fax
1 (505)998-3775

just like it says on the web page

Pete's comments on here are about as welcome as a fart in a church durning collection time.

I'm just trying to be helpful. You asked for information, and there it is. If anyone else has questions feel free to ask, I will do my best to answer.

Douglas Colt posts:

I finally made it through my one year contract with T-mobile and I cannot be happier to be rid of them. I live and work within 5 blocks of a major freeway in San Francisco and yet my phone would not work inside my house nor in my office. It was almost a shouting match with the "customer service" rep to cancel the service. He went so far as to try to convince me that my phone was defective and they would "upgrade" me to another phone for only $149! Wow, what a deal!

Now with Verizon- much happier.

congrads, doug. the sooner we drive t-mobile out of business, the better! I just pray the customer reps dont go work for verizon!

I dont know... I have Verizon and I wouldnt wish their reps on anyone. The only reason I am with Verizon is, as I said before, I need the coverage they provide.

i just hope you dont go work for them, jackass.

T-mobile "Unlimited" internet doesn't do https (SSL /secure) or ftp or most proxies. I want a refund. Anyone else agree?

yes it does, just because you want to view porn sites dont mean we will let you.

you guys have no right to stop us from getting porn on our phones.

I noticed Pete hasnt posted in a while,m i think that he finally realized that we are right and he and that jerk kenny was wrong. Hopefully they dont work for t-crap anymore.

I still work there. I just dont disagree with anything thats been said in a while. As I said before, If anyone else has questions feel free to ask, I will do my best to answer.

I still work there too, im in a higher postion.

would that be the t-mobile idoit department, kenny?

I'm not happy with t-mobile either. i can not get no signal where i live. and they made me stay on the contract. kathy, corbin, kentucky

its in your contract, you are required to check that coverage BEFORE you sign the contract!

its also why you get a 14 day buyer remorse period. You do get two weeks to try it out and if you dont want it just return it to the dealer you got it from... they have to accept it no questions asked.

A wise word of wisdon from a young old soul.

I was being billed for Internet service (hotspot), but didn't order it. It took an hour on the phone with customer care, but thanks to the aid of really nice CCR (Leroy) who pulled in a supervisor, we resolved the problem with a credit to my account. He told me the credit would appear on the next bill or two. When it didn't after two months, I called again. Was told tonight that they reversed the decision 3 days later (and did not inform me). So tonight I'm told I have to dig up my old bills and fax them to customer service with a letter explaining why I'm requesting the credit... basically go through the same thing I did two months ago, this time on paper. I am pissed!!!!! Any recommendations???

I've noticed that T-mobile's phone plans are progressively getting more affordable and with more features, such as the free nights and 3-day weekend deal they have now. Which isn't that fair for the people who put up with their old shitty plans back from 2 years ago--back when they would charge $70 for 400mins with free weekends only(no free nights)--because claims that they were overpriced do not appear valid when all everyone looks at now is their new deals.

Anyways, I just wanted to mention that my friend at college currently has T-mobile, and I literally haven't gotten a single clear phonecall from him. Most times when I answer a call from him, I waste time listening to nothing but static on the other end. Even his voicemail recording is filled with static! He is happy to be ridding T-mobile when the contract is up, too. Okay, I've already written on here countless times before about their outrageous charges, but to be honest, I never had a problem with the reception--it wasn't the best, but then again, there are other companies with reception issues--even Sprint, for instance. But my friend's problem with them has confirmed for me that yes, most of the people who complain about reception problems are probably correct and more than just whiners. Surprising how T-mobile didn't just waste my time when I was on contract with them, but even wasted my time after I was through with doing any more business with them!--via costing me time to try and decifer my friend's static phonecalls!

Iza, pay the bill and shut up., you lair and Rebbeca, you ARE hereby banned from t-mobile!(hope you got money saved for the lawsuit t-mobile is about to slap on you!)

So, while it is true that TMobile isn't for everyone, it's just not right to say that T-Mobile sucks and period.

T-Mobile is the only company where I can get an all-I-can-eat data buffet for so cheap. All the other companies charge by the bit and they charge you through the nose. So the reception isn't that great all the time... name a single company that has COMPLETE coverage over the whole united states and I will show you how full of shit you are.

I have to admit though.. that T-Mobile used to suck really back just a couple of years ago... but today I'd choose it over any other wireless company.

ALL of my complains/issues with t-mobile have been resolved. I had billing issues, took me 20 minutes to fix them. Then I had billing issues again, took me 5 minutes to fix them (3 minutes which were on hold)... then I had issues with my device... and some guy from India picked up and screwed it up some more... good thing I know my way around computer systems or TMobile would have surely have lost me as a customer...

So yeah.. that's the only thing I have to bitch about T-Mobile... their "Tier III" support needs to be trained some more before being put on the phones...

But other than that... I love T-Mobile!!!

(if you know of any other company that gives you wireless data for 19.99 a month, post it here!)

I've been with T-mobile for about 6 months now, and I haven't had any trouble at all. There was some confusion when I first got my phone, I signed up for the wrong plan but the CSR fixed it right away over the phone, and all the CSRs seemed really nice and helpful. My phone does cut me off and sometimes there's static but I guess it's not that bad. I looked at all the cell phone companies and T-mobile seemed to have the best deal. So far I've not had a bad experience with T-mobile. Although one month I did have a really expensive bill, it was my fault cause I went way over my minutes and I can promise that will never happen again. I ordered my phone and my plan online and never even had to go in and deal with those annoying mall guys trying to sell you phones. I was able to electronically sign a contract with T-mobile no problem but at the mall Verizon wanted a $800 deposit....yeah right, like I have $800 bucks laying around.

I remembered something-----the #646# thing is worthless and it really sucks. it's completely unaccurate and it can really screw you over if you go by it.

I just got off the phone with the supervisor for the customer care her name is Carmen. According to my contract with T-mobile I have free nights after 9PM. But lets say that i made a call at 8:50PM and it went on for 2 hours on the phone. I would get charged for the whole 2 hours regardless of free nights after 9PM because the call was made before 9PM. I tell you if they can break a contrack, T-mobile will find every last way to do so and thats why I will no longer be a T-mobile customer!

Call them up just to tell them that Mike from Best Buy said their service Sux! This is why Best Buy doesnt do service with T-mobile anymore!

"Iza, pay the bill and shut up., you lair and Rebbeca, you ARE hereby banned from t-mobile!(hope you got money saved for the lawsuit t-mobile is about to slap on you!)"
-- Kenny

Uhhh...first, learn to spell my name CORRECTLY. Second, I doubt this is the "real" Kenny who supposedly works for T-mobile. And if it is, then this person is a whiny little bitch who is overlooking to first amendment right--freedom of speech--especially since what I wrote on this site is completely true. Kenny, you sound like my whiny psycho ex Steve Miterko, who threatened to "sue" me for "emotional distress" incurred by me dating a boy he was jealous of AFTER he'd already dumped me(like I'd stay single after he dumped me just to please him after all the nice "presents" he gave me; read my earlier post if you don't know). Oh, and by the way--did I mention that my ex Steve Miterko will actually be the one getting the lawsuit?--within the next two months, I am taking his ass to court for not paying his share of a joint contract that he signed for an apartment.

"I have to admit though.. that T-Mobile used to suck really back just a couple of years ago... but today I'd choose it over any other wireless company. "--igetunlimiteddata

Good for you, I'm really happy you like T-mobile...but thank you for admitting what my gripe with T-mobile is. That they sucked 2 years ago, back when I was still with them. Thank you for acknowledging that although T-mobile has drastically improved the number of minutes on their calling plans, that what I am mad about is the crappy plans they had back when I was still with them.

"I just got off the phone with the supervisor for the customer care her name is Carmen. According to my contract with T-mobile I have free nights after 9PM. But lets say that i made a call at 8:50PM and it went on for 2 hours on the phone. I would get charged for the whole 2 hours regardless of free nights after 9PM because the call was made before 9PM."

Damn straight! Those are the kinds of deceptive practices that T-mobile did to me, too. But only worse, because I got NO free minutes during the week. They also did something very deceptive in the way they would bill me for overusage minutes. Even though the minutes of your phone plan would cover the entire area of the continental US, any overusage minutes would be charged with long-distance fees--so an overusage call from Philadelphia to California would cost more than, say, an overusage call to my next-door neighbor. Then on top of that, they go ahead and pick-n-choose which minutes of ALL the calls you made to charge you overusage for, so that they are able to charge you as much money as possible for the overusage = profit for them. I would call my friend Dave in Cali, then go over my minutes later on by making a 5-minute call to my workplace, 10 mins from where I lived--guess what?--T-shittle would charge me the overusage for a 5-minute call to California! THAT's why T-mobile sucks!(at least 2 yrs ago)

Pete, I know we've argued countless times about whether or not T-mobile charges a set rate for overusage. I'm not doubting it now, but remember, I had my plan with them 2 years ago, back before their policies changed.

Regardless of what the plan included, you admit you knew it didnt have unlimited nights and used it as though it did. It is not T-mobiles responsibility to make sure you stay within your plan that you signed for. If you people would just be clear on what you have with your plan and dond do anything that would cause charges you wouldnt have these problems. Whether it is the time for unlimited nights or the area the plan coves, if you know what you have you know how to NOT run up a large bill...

I have had t-moble since they bught out voice stream a couple of years ago and t-moble dux in comparison to voce stream, i started with the 5000 min yes 5000 not 500 min with voice stream on a regional plan that plan covered oregon, washington, california, utah,nevada and idaho, after the change over the plan became 3000 min in oregon and washington, no long distaance, and roaming ..... tmobile CANT ROAM they can share cingulair towers but that costs .55 per min plus longdistance charges... all because they are money hungry.... i have had the same phone for 4 years and if i didnt use 5500-6000 min a month i would switch currently i pay for 2 accounts linked to the same # to cover the minute usage and it was never necessary when it was voice stream to have two accounts and it was 39.99 a month rather then 58.95 per month as well
money hungery assholes

as for all you alls whining about bills between 100-300 bucks pay a bill for 6250 min some time.... its about $600 without longdistence or system share fees... as for the phone being turned off at 150.00 that is bullshit because my base plan is 200.00 with the options i have on it

happy bashing but all yall have nothing to complain about... 276 bucks is nothing hell its 2 hrs worth of overage calling and so all you nay sayers of #646# not beying accurate look at your checking account with an ATM right after the days you mailed your bills out.... it isnt right on accurate either.. as pete said it is as close as they're system can get with out comprimising stability

Pete--

I found out about the "no free nights" policy after my first billing cycle. I wondered why they claimed that I'd used up so many minutes, and then found out it was because night minutes counted as minutes being used up. However, I was still within my minutes for that billing cycle, so there were no overusage minutes then. The reason I was ticked about it was because of the principle of them charging me $70/month for 400mins + no free nights, when they went and charged my parents the same price for twice as many minutes less than a month after I started my plan.

It was the months that followed in which overusage minutes were incurred. This was NOT incurred by myself, but from my psycho (now-ex)boyfriend, who needed to use a cell phone for work purposes during most late nights/mornings. He ASSumed that any calls made or received before 7am were "free minutes," despite me warning him, therefore he racked up minutes on work calls and I was stuck paying.

I have read all of the postings on this board and i am shocked by what everyone has stated over the past year. My history with cell phones goes back to Nynex on a Motorola DPC-550 so im not a newbie. Take my advice from 10 years of experience
1. If you go over in minutes, bend over and hope for KY.
2. The more steel and cement surronding you the less signal that you will receive.
3. NEVER,EVER,EVER,EVER,EVER add someont to your plan unless you've been married to them for at least 5 years.
Cell Phones are like cars, get accessory items. if you buy a new car you always buy the floor mats, pay an extra $50 for FM, because it doesnt come standard. I am currently on the 600min 3 day weekend plan + $4.99 for nights + $6.99 unlimited mobile to mobile + $6.99 1000 txt msgs + $19.99 unlimited internet on a Handspring Treo. I wish I didnt get rid of Buddytime dor $10 wich would've gave me tmobile mins and txt msgs for less but thats my fault. But I made sure to cover my bases and I only went over my minutes in Nov and Dec( the holidays were all on weekdays)
I have had Bell Atlantic/Nynex which later became Verizon, Sprint PCS, Omnipoint, Powertel and now T-Mobile. I admit, Omnipoint was horrible and they later became Voicestream. I wouldn't wish Sprint PCS onto anyone. warning to those who want to go to Sprint - theres an option on your phone called "Sprint PCS Only" if you don't use it, YOU WILL ROAM. I used to live in New York and would start roaming everytime I walked through certain buildings. Verizon's famous prase is true about "can you hear me now" I visited a friend in PA, Tmobile said my phone wouldnt work - ok fine i could live with that, one morning my phone rang, everyone was in shock because i had a signal, my friend on sprint didnt, her brother on verizon didnt, her dad on nextel didnt - the sad thing is that all of the other cariers say they have service in the Poconos. I travel between Florida Georgia and New York, my phone says weird things like T-Mobile, T_Mobile, Vstream, Cingular Wireless, Voicestream, and some little company in western PA. So to the people that complained that their phone didnt work in the middle of nowhere holding a verizon phone, please go visit Vidalia, GA its a little city in middle Georgia and the only service that is digital is T-Mobile, Sprint and Verizon roam onto Alltel Analog for a fee. I'm sorry a lot of you thought that you can go pick up a cell phone and its a magical device that will give you the world in your palm for 40 bucks a month, but it doesnt. And to all of those complaing about Tmobile CSRs - at least you spoke to a human it wasn't Claire from Sprint. or That trollmonkey at Verizon that argues you down when you ask about service in the boonies.
In closing learn how to use your phone, learn how your plan works. and If anyone hasnt been reading the papers Cingular bought ATT Wireless, for those who dont understand the benefit to Tmobile customers pay attention. Tmobile and Cingular have a roaming agreement. Tmobile has free rights to roam onto cingular. Tmobile coverage will expand to include just about every little inhabited speck of land in this great land. On the flipside - if you really dont want Tmobile, RUN to ATTWS becasue they have an unlimited plan for $99 that cingular will get rid of really soon because if its good for the customer Cingular wont have it, best scam on wheels is rollover minutes, cuz if you run ut of minutes you have to pay overage minutes plus long distance if your on a nationalplan or regional out of state, but if your regional and call outside of your region, grab the KY cuz that call wont come from your minute plan to begin with, and each minute is out of region which can vary in price up to $.99 a minute, thats worse than prepaid. In ten years Ive had them all or watched another sucker with it. I'm always down for a good bashing, but too many of you don't know what your bashing because you dont know what you have. Oh and as far as billing errors go - thank you T-Mobile for correcting my $650 bill by crediting off $540 and throwing me 300 minutes, with only 3 calls, but your first level data techs need some work, someone needs to explain to a few of them that a palm pilot doesnt have a pcmcia slot for a data card, especially a handspring treo which has the modem built in. Happy bashing to all and feel free to comment on my words of encouragement, and last but not least stay away from Sprint PCS, ATTWS-TDMA, and Cingular-CDMA do that and you might not have a stroke before 35.

I've read the comments above. There seem to be alot of emotions echoed. That makes the process of gathering objective views difficult to attain. Still, I am interested in hearing what you have to say. I live in the woodbridge, VA 22192 area. My 3 questions: (1)How is the t-mobile coverage in that area? (2) what do you think of the FamilyTime Basic (400 Minutes) $49.99 plan? (3)what do you think of Sony Ericsson T610? Please let me know what you think. Thank you.

T mobile is horrible. I've been with the company ever since they bought out powertel. I was fortunate enough to never have problems until T-mobile took over. I was also lucky to not have a contract with t-mobile because I am month to month as I completed contracts with the other carrier and it grandfathered me in. As soon as they took over they switched my plan which was originally about 50 bucks a month to some stupid plan where I was paying $150.00 a month. I spend about 800 minutes ave. on the phone so I was well withen my limit. Well I had to call them 3 seperate times to switch my plan to a resonable one in the meantime I racked up 4 months of the extremely high fees. The excuse was that they couldn't switch plans in the middle of a cycle. They must enjoyed screwing me so they did it again. Because I had been such a long time customer I could get some discount on a phone. Discount my arse but thats not the point. I was planning to order the phone but canceled before I completed the order. A month later a phone shows up with an invoice of 0 dollars. I checked my bill and it didn't show up so I didn't understand what was going on. The next month I get a bill for $350.00 for the phone. The reason the price of the phone was so high was I was not willing to sign a one year contract with t-mobile because I had had so much trouble with them when they took over. I called them and told them I would return the phone. It had never been opened because I had bought a phone from a friend, because I didn't want to pay t-mobile's high price, and didn't need the or want the phone they sent me. They said that it was too late to return it and I was stuck with the bill. I also get a crappy signal all over atlanta but that may because of the $350 phone I now use. I'm still with them because I keep thinking the worst is over. Luckily I got some satisfaction when I got to reject t-mobile from serving our fairly large corporations as our wireless provider.

screw em

T-Mobile has the worst customer service EVER!!! I was going to switch cell phone companies because my contract ran out with AT&T. I researched and sae t-mobile had the most competitive prices. So I called 1 800-t-mobile. I signed up to get a free phone and switch when my phome arrived. My parents live in California, but I live in Florida. My number is a Florida number. I gave both addresses but I made sure to repeat over and over again, send everything to me, not my parents and don't bill anything to them. I made sure this was clear. Well, my phone was supposed to arrive the Thrusday before Easter but it never did. I did not worry because it was a long weekend and a lot of businesses are closed or have fewer hours. Then, the nest Monday my parents came back form being out of town and saw that Fedex tried to deliver my phone to them in California. I immediatly called T-mobile to make them aware of this and fix the problem. When I called T-mobile, EVERYONE I talked to was inept. I was on the phone for exactly one hour and 32 minutes. I kept getting transfered. No knew what I was talking about. I was om hold for 25 minutes just so they could find the store I signed the contract with but I kept telling them over and over again that I didn't go to a store but instead called 1 800 T-mobile. For some reason no would listen to me and they just tried to search for the store. Finally the woman on the phone litsted to me and asked for my UPS tracking number for the phone they sent to my parents (who never picked up the phone). I told them it was not UPS but Fedex, Fedex. I was on hold for another 20 minutes when they lady came on and said there should be no letters in the tracking number just numbers. I told her there werre letters here. Then she mentioned UPS never used letters. Agian, I reinterated they used FEDEX. FInally, I got a hold of a supervisor and then she whent on to tell me they didn't even have my FLorida address in their computer just the California one. How could this be because I specifically made sure when I signed up the mad repeat my Florida address and that everyone thig was sent here. After I bitched to someone else by the time the phone conversation was one hour and 15 minutes, T-mobile decided to be so nice to me and send an overnight phone to me in Florida and they would pay the $15 for overnight. I asked is there anything else they can recompensate me with since I was on the phone for an hour and a half and all of it ws their fault. They said no, nothing. When AT&T messed up on my bill once, not only did they correct it in 2 minuties, they then proceeded to give my 2 months of free service. So I decided becuase t-mobile sucks so much and and no organization or customer service, I won't swtich. I would rather have slightly more expensive plan iwth AT&T but they value their customers!!!!!!!!!

Now I have a similar situation but in my case, it's with a cell phone company by the name of CELLPHONES PLUS here in the valley of San Fernando. I sell AT&T services and I always keep it real and never lie to customers regarding what plans we have with AT&T. You see, we are a dealer in the Topanga Mall in Canoga Park California. My problem with this company is (and I just got fired!) is that they force the employees to clock-Out when we are still pushing phones. Another words working for free. The corporate office knows if this but they turn a blind eye. I've tried in vain to contact the corperate office but know ones seems to be around and they never return my calls. I have notified the better business burial and the Labor Board of this type of illegal activity. We do make a small commission on sales but I’ve noticed most of the sales reps lie about the service AT&T offers, Im sure this comes from the corperate office. Now this does not mean AT&T is a scam in any way just that some of the dealers of the major leading cell companies that work in malls do try to sell at any cost even if it means scamming prospective clients. This company owes me a lot of hourly wages that hopefully will be paid to me with the help of the Labor Board but who knows? If anyone knows of a good lawyer please fell free to contact me via E-Mail at carlofry@hotmail.com Thanks

Hey, everybody head over to the complaint station and lambast all of the T-Trolls over there. Read T-Mobile's catch-22. I find it rather entertaining in my spare time. Read the first message and how it progresses from there.

http://www.thecomplaintstation.com/cgi-bin/datacgi/database.cgi/Forum/Subtopic/TopicID=2033/SubtopicID=00045319/firstrecord=0/finalrecord=14/

I just read a message from someone who said they never got a bill. Well I get 5 every month. I don't know why. I just do. They send me 5 copies. I don't dare call or I might get 6. I tried to correct it for about a year by calling them and all I ever got were more copies of bills. T-Mobile has THE worst customer service in the business. Read the messages from the people who work for T-Mobile and you will see what I mean. They think thier cutomers are stupid. Well I guess we are if we still have T-Mobile. I've never been so frustrated in my life with a customer no-service company. I will cancel my phone as soon as I can, but they don't care. I will be replaced by other unsuspecting suckers. Good luck T-Mobile, you win I give up. I am going elsewhere.

Just to let you know that T-mobile's performance seems consistent, here in the UK I bought a data card on a £13.50 per month deal from scancom.co.uk. The first month I received a bill for £38 from T-Mobile, the second £153!! – It should have been £13.50 Needless to say I didn't pay, Neither scancom.co.uk nor T-Mobile respond to either emails or recorded delivery letters. and now I receive frequent 'phone calls from a debt collection agency trying to recover this £153 - T-Mobile actually owe me money!! I have contacted the Telecom regulator Ofcom, I'm hoping they can help, I have found T-Mobile grossly incompetent, their customer service rude, unhelpful and uninformed - Thankfully I have full documentary evidence of everything I assert, but despite sending this to both scancom and T-Mobile, have still not resolved this matter, My only recourse seems to be legal action, unless Ofcom can help, but please, don't consider buying from scancom or dealing with T-mobile, unless you're prepared to waste a great deal of time and wish to experience a great deal of frustration. I can honestly say I have never experience such appalling service in my life!
Steve Cottrell

I LOVE T-MOBILE!!!! I just wanted you guys to know that I live in Oklahoma. My t-mobile is awesome. Yes there are places in Oklahoma that does not have coverage, but I would get that with any company. I have been with T-mobile for almost 6 years. Over the past 6 years, T-mobile has continued to improve the coverage area's and the quality. I have not ever had any problems with my bill, and customer service has alway been polite. I work for a company that just ended there contract with cingular. We had to call every month to have them remove the roaming fee's and the customer service department was dreedful to deal with. Now that AT&T has joined with cingular, I am expecting the same problems with AT&T. My point is that every wireless company has there own difficulties. Not everyone will be happy with the same company. That is why we are so lucky to live in america. If one company doesn't satisfy our needs then we are free to go to the next. I think it is in poor that this website is going to great links to try and distroy this company. But on a possitive note, there is no way you people can bring down such a large company. Please remember we are in America land of the free. Live life and be happy. We could have been born to a country such as Iraq.

I HAVE WORKED FOR VOICESTREAM/TMOBILE SINCE 2/00 AND FOR THE FAMILY TIME PLANS THERE HAS NEVER BEEN $69.99 PLAN WITH 400MINS TO SHARE IT HAS ALWAYS BEEN 69.99 FOR 800MINS, THE CLOSEST SHARED PLAN TO YOUR FAMILY PLAN REBECCA WAS A GET MORE SHARED FOR 39.99 PLUS 20.00 ADDITIONAL LINE FEE AND THAT GAVE 600MINS SHARED... THERE IS A FAMILY PLAN FOR 49.99 THAT IS 400 SHARED MINS INCLUDING NIGHTS AND WEEKENDS(AS OF DEC 03). ALL THE FAMILY TIME PLANS HAVE UNLIMITED NIGHTS/WEEKENDS/TMOBILE TO TMOBILE WITHIN A TMOBILE NETWORK, THIS ALSO INCLUDES NATIONWIDE LONG DISTANCE AND ROAMING FREE IT ALSO INCLUDES VOICEMAIL FOR NO ADDITIONAL COST UNLIKE OTHER COMPANIES.. WHEN CHECKING OUT RATE PLANS FOR ANY WIRELESS COMPANY HERE'S AN IDEA READ THE FINE PRINT. AND AS REFERRED TO BEFORE IN THE OTHER COMMENTS THAT HAVE BEEN POSTED YOU HAVE 14DAYS OF BUYERS REMORSE IN THAT PERIOD OF TIME YOU HAVE ALL THE OPPORTUNITIES IN THE WORLD TO CANCEL WITH NO EARLY TERMINATION FEE.. YOU ALSO HAVE THE OPPORTUNITY TO CALL CUSTOMER CARE FREE OF CHARGE(DOESN'T USE YOUR MINS) UNLIKE ALL OTHER WIRELESS COMPANIES CHARGE YOU TO CALL CUSTOMER CARE, FOR EXAMPLE SPRINT CHARGES YOU TO TALK TO A LIVE PERSON YOU CAN TALK TO THE AUTOMATED SYSTEM FOR NO COST BUT HOW RELIABLE IS THAT?? TO GET DETAILS OF YOUR PRICE PLAN WE ALSO HAVE THE WEBSITE FOR YOU TO ACCESS TO VIEW ALL THE INFORMATION ABOUT YOUR PLAN,BILL,FEATURES,PHONES,COVERAGE,ETC... UNFORTUNATELY WE ARE NOT ALLOWED TO REQUIRE AN IQ TEST BEFORE THE PURCHASE OF A PHONE PLAN... ANOTHER FEATURE THAT IS OFFERED IS #646# TO CHECK YOUR MINS, AGAIN DOES NOT USE YOUR MINS, THERE IS ALSO #225# TO CHECK YOUR BALANCE, AGAIN DOES NOT USE YOUR MINS, AND FOR THOSE OF YOU THAT CAN'T FIGURE OUT YOUR MOBILE NUMBER YOU CAN DIAL #686# AND YOUR MOBILE NUMBER APPEARS ON YOUR SCREEN. ALSO REBECCA THE $276 THAT YOU STATE IS A LATE FEE WAS YOUR PAST DUE BALANCE THERE HAS NEVER BEEN A LATE FEE WITH VOICESTREAM OR TMOBILE UNTIL 11/01/04, AND LATE FEES DO NOT EXCEED $5.00 OR 1.5% OF THE PAST DUE BALANCE PENDING WHAT STATE YOU ARE IN, SO THE MAXIMUM LATE FEE YOU COULD HAVE RECEIVED WOULD HAVE BEEN $5.00 IF LATE FEES WERE APPLICABLE AT THE TIME WHICH THEY WEREN'T. IF YOU EVER HAVE QUESTIONS ABOUT A BILL HERE IS YET ANOTHER IDEA GO TO TMOBILE.COM PUT IN YOUR MOBILE NUMBER AND PASSWORD AND THEN CLICK ON THE LINK THAT STATES "HOW TO READ MY BILL." AND FOR ALL OF YOU THAT FEEL TMOBILE SUCKS READ THE LATEST JD POWER AND ASSOCIATES AWARD WINNERS TIMES 4 YEAH THAT WOULD BE TMOBILE WE SAID WE WOULD BE THERE BY 2005 WELL GUESS WHAT IT'S 2004 AND THEY WERE RECEIVED IN JULY, BEATING ALL OTHER WIRELESS COMPANIES AND OH SO PRECIOUS SO PERFECT CAN YOU HEAR ME NOW COMPANY VERIZON... I TO AM A TMOBILE CUSTOMER AS WELL AS A MAJORITY OF THE PEOPLE I KNOW AND HMMMMM THESE ISSUES THAT YOU HAVE ALL BEING WHINING ABOUT FUNNY I DON'T HAVE THEM... AS FOR THE NEW YORK MARKET WHERE COVERAGE WAS THE WORST THAT I AM AWARE OF WAS DUE TO BUYING AERIAL AND OMNIPOINT, THESE OLD TOWERS WERE NOT UPDATED AND WERE IN VAST NEED OF REPAIR WE HAVE SINCE REPLACED THOSE OUTDATED SOFTWARE OF THE TOWER AND THE COVERAGE HAS GREATLY INCREASED AND IMPROVED BY 100%, THIS IS WHY WE RECEIVED THE JD POWER AND ASSOCIATES AWARD FOR COVERAGE ENHANCEMENT. THAT AWARD IS NOT GIVEN OUT FRIVOUSLY YOU HAVE TO EARN EVERY BIT OF IT, IT TAKES HARD WORK AND DEDICATION TO ACHIEVE SUCH STATUS. WHEN YOUR COMPARISON SHOPPING WHY DON'T YOU STOP BY THE FCC(FCC.COM) WEBSITE AND COMPARE EACH COMPANY. SO IN THE FUTURE IF YOU WOULD LIKE TO COMPLAIN ABOUT TMOBILE YET ANOTHER IDEA GET YOUR FACTS STRAIGHT BEFORE YOU TALK OUT YOUR ASS.